At Pulse IPTV, customer satisfaction is important to us. To ensure you are confident before subscribing, we provide a free trial to test the quality and compatibility of our IPTV service. Please read the following refund policy carefully.
1. Free Trial
We offer a 100% free trial so you can evaluate our service before making a payment. During the trial, you can check:
- Channel quality and availability
- VOD (movies and series) performance
- Device compatibility
- Internet connection requirements
We strongly encourage all users to take advantage of the free trial before purchasing a subscription.
2. No Refunds After Activation
Due to the nature of digital services, all sales are final once your subscription is activated. Refunds are not provided for:
- Personal device incompatibility
- Internet issues not caused by our service
- Channel availability changes
- Accidental purchases or change of mind
- Misuse or sharing of accounts
3. Eligible Refund Scenarios
A refund may be issued only in the following cases:
- You never received your subscription credentials (and you reported it within 48 hours)
- You were charged more than once for the same order
- We were unable to activate your service due to a technical fault on our end
To be eligible, you must contact us within 48 hours of the issue.
4. How to Request a Refund
To request a refund (if eligible), contact us at:
📧 [contact@pulseiptv.com]
Include your order number, date of purchase, and a clear explanation of the issue.
Our support team will investigate and respond within 24–48 hours.
5. Chargebacks
Filing a chargeback without contacting us first violates these terms and may result in immediate suspension of your account and a ban from future use of our service.
6. Policy Acceptance
By purchasing a subscription from Pulse IPTV, you agree to this Refund Policy and understand that refunds are not issued for activated services except as noted above.
